Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: July 31, 2026

At Mahakaleshwar Bhakta Niwas, we strive to provide a transparent and guest-friendly booking experience. We understand that travel plans may change, and this Refund & Cancellation Policy explains how cancellations, refunds, and booking modifications are handled.

1. Booking Confirmation

A reservation is considered confirmed only after the required payment has been received and an official booking confirmation has been issued by our reservation team via phone, WhatsApp, email, or other approved communication channels.

Booking enquiries or requests without payment do not constitute a confirmed reservation.

2. Cancellation Policy

• 7 or more days before check-in: Eligible for a full refund after deduction of applicable payment gateway or transaction charges.
• 3–6 days before check-in: Eligible for a 50% refund of the total booking amount.
• Within 48 hours of check-in: No refund will be applicable.
• No-Show: If a guest fails to arrive on the confirmed check-in date without prior notice, the booking will be treated as a No-Show and no refund will be issued.

3. Refund Processing

Approved refunds will be processed through the original payment method used during booking. Refunds are generally completed within 5 to 10 working days, depending on the payment gateway or banking institution.

Processing time may vary based on the policies of your bank or payment service provider.

4. Booking Date Modification

Guests may request a change to their booking dates, subject to room availability.

• Requests made at least 3 days before check-in will be accommodated without additional modification charges, subject to room availability.
• Requests made within 48 hours of the scheduled check-in may be treated as a cancellation, and the applicable cancellation policy will apply.

5. Special Offers & Promotional Bookings

Reservations made under promotional offers, discounted rates, seasonal packages, group bookings, or limited-time deals may be governed by separate cancellation and refund conditions. These terms will be communicated during the booking process and will prevail over the standard cancellation policy where applicable.

6. How to Request a Cancellation

To request a cancellation, please contact our reservation team with the following information:

• Guest Name
• Booking Reference (if available)
• Check-in Date
• Room Type
• Reason for Cancellation

Cancellation requests can be submitted by phone or email.

7. Contact Us

If you have any questions regarding our Refund & Cancellation Policy, please contact us: